FaQ's
Orders
Can I modify or cancel my order after placing it?
Yes, you can contact me at hester@ourjourny.co.uk and we will try our best to accommodate you.
The product I ordered was a pre-order, how long does this take?
Our accessories take 1-2 weeks and the lead time for clothing is 4-6 weeks. We try to send sooner where possible, and you will receive email updates along the way.
What if an item is out of stock?
If an item is out of stock you can join our email list to be informed of any new stock arrivals. link to subscribe Or you can email me at hester@ourjourny.co.uk and if we have the fabric available we might be able to make one up for you.
How do I apply a discount code?
Discount codes are applied in the checkout, Once in checkout you should see a box where you can enter your discount code.
Which methods of payment do you accept?
We accepts payments from Paypal, Visa, American Express and many more. You can see a list of these at the bottom of the website.
What Size Should I Buy?
Take a look at our size guide Here to find out more about out sizing and measurements.
Which styles are designed with breastfeeding access?
All of our designs are maternity and breastfeeding friendly
What fabrics do you use?
Most of our products are 100% linen, however we do also have some products composed from tencel and others out of blended linen from deadstock fabrics.
Shipping
Where do you ship to?
We ship to all over the world, you can find more about our shipping times and costs Here
How much does shipping cost?
You can find more about our shipping times and costs Here
How long does shipping take?
You can find more about our shipping times and costs Here
Can I track my order?
You can find out Here whether your shipping method offers tracking or not
Returns and Exchanges
What is your return policy?
Please see link to returns page Here for more information on refunds and returns
How do I return or exchange an item?
Please see link to returns page Here for more information on refunds and returns
Are there items that cannot be returned?
All items can be returned or exchanged as long as they are returned in their original packaging and have not been worn
When will I receive my refund?
Please see link to returns page Here for more information on refunds and returns
Product FaQ's
Jumpsuits
Are your jumpsuits suitable if I'm petite?
Our jumpsuits are designed to be ankle grazer on the average height 5ft4-5ft6, if you are petite they may be more like full length but can easily be taken up. If you need particular inseam measurements please don’t hesitate to contact me at hester@ourjourny.co.uk. Sometimes we can offer custom lengths if the item has not been made yet.
Are your jumpsuits suitable if I’m tall?
Our jumpsuits are designed to be ankle grazer on the average height 5ft4-5ft6, if you are taller than this they may be slightly shorter. If you need particular inseam measurements please don’t hesitate to contact me at hester@ourjourny.co.uk Sometimes we can offer custom lengths if the item has not been made yet.
Do your jumpsuits come with breastfeeding access?
Yes all of our jumpsuits are designed to be maternity friendly and all have breastfeeding access
What size should I order?
Take a look at our size guide Here to find out more about out sizing and measurements. If you need any particular help don’t hesitate to contact us
Are your jumpsuits machine washable?
Yes they can be machine washed on a gentle cycle, do not tumble dry and we recommend to steam rather than iron, or iron on reverse
Margot Collar
How durable are your collars?
Our collars are reversible and machine washable if washed on a gentle cycle, do not tumble dry and we recommend to steam iron.
Is the collar one size fits all?
Yes the collars are all one size
Dresses
Do your dresses offer breastfeeding access?
Yes all of our dresses have our signature concealed popper access so that they are super discreet and easy to use. If you don’t need the access then you won’t even notice they are there.
What size should i order?
Take a look at our size guide Here to find out more about out sizing and measurements. If you need any particular help don’t hesitate to contact us
Are your dresses machine washable?
Yes they can be machine washed on a gentle cycle, do not tumble dry and we recommend to steam rather than iron, or iron on reverse
Jackets
Why are your jackets different sizing to the other products?
Our jacket is a loose fitting style meaning that one size can fit multiple sizes, so for example the XXS/XS fits from a size 6-10, the S/M fits 10-14 and the L/XL fits 14-18
Are your jackets machine washable?
Yes they can be washed on a gentle cycle or dry clean. Do not tumble dry and we recommend steaming rather than ironing.
Trousers
I’m quite tall, will your trousers be too short?
Our trousers are designed to be ankle grazer length on the average height of 5ft4-5ft5, therefore depending on how tall you are they might be a little shorter. They come with a deep hem which can be let down.
What size should I order?
Our trousers are designed to be super comfortable and flexible with their special relaxed elasticated waist and functional drawcord, therefore they fit multiple sizes and adapt to our changing bodies. We would recommend ordering your normal dress size or see our size guide for more detailed info. If you are pregnant, we would recommend ordering your pre-pregnancy size.
Are your trousers machine washable?
Yes we recommend to wash on a gentle cycle, do not tumble dry and iron on reverse or steam.